Access to the platform's services is strictly prohibited for individuals under 18 years of age. Gambling by minors is an offense, and it is our duty to implement strict identity checks during registration to prevent the enrollment of underage users. We reserve the right to request additional identification documents at any time and to suspend the account until final age verification of the user.
Player well-being is at the center of our operational philosophy. We support a conscious approach, based on the awareness that the outcome of games is determined by chance and that there are no strategies that can guarantee certain wins. Users are encouraged to consider the money spent as the cost of their entertainment, avoiding committing sums intended for primary or daily expenses.
We provide users with a wide range of technical features, accessible directly from the game account settings, designed to help maintain full control over their habits:
Allow the user to set a maximum limit on the amount of money that can be deposited into their account within a specific time interval (daily, weekly, or monthly). Once the set limit is reached, the platform will automatically block further top-ups until the end of the established period.
They allow you to define the maximum amount of money the user is willing to lose in a given period. This tool helps prevent the user from chasing losses emotionally.
This tool allows you to configure a timer that tracks the time spent on the platform. When the set hourly limit is reached, the user receives an automatic notification or is disconnected from the current session to encourage a break.
The user can request a temporary suspension of their account for a set period (e.g., 24 hours, a week, or a month). During this time, it will not be possible to make deposits or participate in games, but the account will remain active for any withdrawals of remaining funds.
In the presence of signs of addiction or upon explicit request of the player, self-exclusion from the platform can be activated. Self-exclusion can be for a fixed or indefinite period. During the self-exclusion period, the account is completely blocked, the user will not receive any marketing communications, and it will not be possible to reopen the account before the term expires or, in case of indefinite time, after a minimum period established by law and after an internal assessment.
It is of fundamental importance to be able to promptly recognize the signs that indicate the development of a problematic relationship with gambling. We invite users to reflect on the following behaviors:
Playing to escape loneliness, anxiety, depression, or personal problems.
Neglecting work, study, family, or social relationships due to time spent gambling.
Feeling the urgent need to play ever-increasing amounts of money to experience the same excitement.
Borrowing money or selling personal belongings to finance gambling activities.
Lying to friends and family about the amount of money lost or the time spent on the platform.
Should the user feel they have lost control or experience psychological distress related to their gambling habits, we strongly advise consulting specialized professionals or contacting healthcare facilities and local associations that offer free counseling, psychological support, and therapeutic paths dedicated to combating pathological gambling.
In cases where the devices used to access the platform are also accessible to children or adolescents, we recommend taking appropriate precautions:
Never leave your computer or mobile device unattended when logged into your gaming account.
Use internet filtering software and parental control systems to block access to gambling sites for minors.
Keep login credentials, passwords, and payment method details in a safe place inaccessible to minors.
We are committed to periodically training our support staff so they can recognize behaviors indicating potential issues and assist users in activating the described protection tools. However, we do not perform clinical evaluations or medical diagnoses, and the principle of individual user responsibility in managing their behavior remains firm.
This Responsible Gambling Policy is periodically reviewed to reflect industry best practices and regulatory developments in consumer protection. We invite users to regularly consult this section to be aware of any changes.